Description

Course Objectives:

After completing this course, participants will have learned to:

• Adapt to the manager’s needs and style of working

• Take initiative when needed

• Develop social intelligence

• Develop basic business acumen

• Understand the importance of office management

• Listen actively

• Prepare for changes and surprises

• Manage others and keep them on track

• Keep minutes

• Manage meetings expertly

• Understand and use email protocol

• Develop computer and communication skills

• Develop phone and voicemail etiquette

• Develop confidentiality

• Understand and use social media management

• Handle difficult people and situations

Course Outline:

Lesson 1

• Getting Started; Workshop Objectives; Pre-Assignment

• Advanced Skills for Administrative and Executive Assistants -

Lesson 2

• Working with Your Manager; Adapting to Their Style; Anticipate Their Needs

• Getting Your Responsibilities Defined; When to Take the Initiative

Lesson 3:

Administrative Soft Skills

• Social Intelligence; Basic Business Acumen; Office Management; Active Listening

Lesson 4

• Effective Time Management; Calendar Management; Prepare for Changes and Surprises

• Keeping Others on Track; Urgent / Important Matrix; Case Study

Lesson 5

• Meeting Management; Creating an Agenda; Keeping Minutes

• Keeping the Meeting on Time; Variations for Large and Small Meetings

Lesson 6

• Tools of the Trade (I)

• Email Protocol

• Office Machinery

• Computer and Software Skills

• Communication Skills

Lesson 7

• Tools of the Trade (II)

• Phone and Voicemail Etiquette

• Word Processing

• Business Writing

• Internet Research

Lesson 8

• Being an Effective Gatekeeper; Filtering Data and Information; Learn to Say No

• Dealing with Difficult People; Recognize the Tricks

Lesson 9

• Organizational Skills; Prioritizing Your Workload; Goal Setting

• Plan for Tomorrow, Today; Staying on Track

Lesson 10

• Confidentiality Guidelines; Your Confidentiality Duty; Be Diplomatic and Discreet

• Keeping Data Secure; What to Do in Sticky Situations

Lesson 11

• Special Tasks; Project Management; Trade Shows; Interacting with Clients; Social Media Management

• Case Study

Lesson 12

• Wrapping Up

• Words from the Wise