About The Course:
The HR function has to be the bridge between the workforce and the organisation. It also has to be the eyes, ears and sometimes the conscience of the organisation. This course will show you how to build that bridge and how to create an HR function that meets the needs of employees and the organisation.
The course will cover:
• The essential (or basic) component parts of an effective HR (or Personnel) function
• Ideas for developing the function beyond the essential parts
• The distinctions between the role of line supervisors/managers and the HR function
• Who does what for example with
o Handling change
o Recruitment
o Handling performance issues
o Use of disciplinary procedure
• The application of the theory of the Psychological Contract (how to get the best from the workforce)
Course Objectives:
By the end of the course, participants will be able to:
• Describe the role or purpose of the HR function and the contribution the HR function makes to the achievement of organisational goals
• Explain the key principles and practices involved in
o HR strategy
o Recruitment and Selection
o Induction
o Retention
o Employee Relations
• Apply an effective performance management process
• Understand and use Competencies
• Know how to handle disciplinary issue
• Apply some of the key personal skills needed to succeed in HR
Target Participants
The course is intended for:
• Managers or Supervisors acquiring responsibility for the HR or Personnel Function
• HR or Personnel Generalists
• Specialists returning to, or moving to, a Generalist Role
• Established HR Professionals wishing to obtain new ideas
• Newly appointed HR professionals
• Managers or Supervisors or Team Leaders who wish to improve their knowledge of professional
• Middle and Senior level staff in human resource functions
COURSE CONTENT
DAY 1
HR as part of the business
• The Context
• Socio-economic developments
• Pressures on HR
• The need for change
• Nationalisation
• Handling change
• HR’s strategic role
DAY 2
The Component Parts of the HR Function
• Recruitment and Selection
• The Effective Interview
• Using competencies in recruitment
• Induction
• Employee Relations
• Corporate Social Responsibility
• Handling Disciplinary and Grievance Issues
• Equality and Diversity
DAY 3
Refinements
• Performance Management
• The differences between feedback and criticism
• Coaching for performance improvement
• The wider use of Competencies
• The use of competencies in an Assessment Centre
• Ten Tips for Becoming an Employer of Choice
• Coaching and Empowerment
• Branding your people processes
• The Employee Value Proposition
DAY 4
The Psychological Contract
• Satisfaction, Retention and Value
• Identifying the Key Players
• Management Succession
• Motivation
• Developing a Continuous Learning Culture
• Delivering a Satisfied Workforce
• The Messages for Leaders
• Work Organisation
• Merit Pay
DAY 5
The Way Forward
• Evolution of HR from Tactical to Strategic
• Employee Relationship Management
• The new HR Roles
• The personal skills needed for the new roles
• Influencing Skills
• Managing Conflict
• Assertiveness
• Personal Development