Office Management:Best Practices,Technologies and Productivity


Date and Venue

April 17, 2023 - April 21, 2023
Premier Hotel Ibadan, Oyo State
July 3, 2023 - July 7, 2023
Zaranda Hotel, Bauchi, Bauchi State
Sept. 11, 2023 - Sept. 15, 2023
University of Ibadan Guest Houses
Nov. 20, 2023 - Nov. 24, 2023
Nicon Luxury Hotel Abuja


About the Course:

The course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include interpersonal, communication, organizational and time management competencies.

As can be seen from the course outline below, the event is broken down by the day to broadly reflect the key components of the role. However, as you will discover when you attend the event, such skills and techniques will be required in a blended and integrated way as you meet the challenges of your workplace. Throughout the event, you will practice communication, organizational and planning skills on an ongoing and linked basis as you would within your normal working environment.

Course Objectives

By attending this course, Delegates will be able to:

    • Identify the key components within the job role of the Office Manager/ Executive Assistant / PA
    • Practice the techniques and skills demonstrated on the event
    • Discuss experiences with fellow Delegates and learn possible techniques for advancement of such skills in Facilitator led discussions
    • Build an approach that suits their own individual style and workplace

Designed For:

Delegates attending this event will be involved in the operational running of an office or fulfil the role of an Executive or Personal Assistant to Senior or Middle Management. It will also be a constructive development event for those individuals with some office management experience looking to move into a more senior position as an Office Professional or Administration team leader / supervisor.

The course is targeted at:

    • Office Administrators
    • Office Professionals
    • Supervisors of clerical and administrative staff
    • Executive Secretaries


Day 1:

    • Fostering a Professional Attitude; Producing Results from Various Activities; Use of Technology to Get Things Done
    • Basic Modern Office Etiquette; What Not to Do in your Cubicle; Telephone and Email Etiquette, Skills, and Courtesy
    • Records Management (Filing and Documenting Soft and Hard Copies)
    • Indexing, Archiving, and Retrieving Data and Documents; Handling Office Finances and Petty Cash

Day 2: Creating a Motivating and Productive Office Environment

    • Understanding Office Design as Part of Enhancing Productivity; Feng Shui Office Design: The Art of Working (Tips and Basic Steps)
    • Communicating with Employees for Better Results; Dealing and Communicating with Different Cultures at Work
    • Preparing Powerful Short Presentations; Advanced Business Writing (Reports, , Faxes, Letters, Memos, Emails, etc.)

Day 3:

    • Dealing with a Difficult Boss; Building  Rapport with your Manager, Colleagues and Clients
    • Adapting  to Different Working Styles; Navigating through People Problems and Problem People
    • Enhancing your Presentation/Self-Selling  Skill;Applying  the Principles of Emotional Intelligence
    • Best Practices for Delivering Positive Feedback

Day 4:

    • Setting Challenging Performance Goals with manager;Putting Key Indicators to Work
    • Utilizing Planning office work/Forward Thinking; Personal Action-Planning
    • Developing  a Filing/Document Management System; Acquiring Stamina and Resistance to Stress
    • What is Attitude? Uses of Attitude; Perceptions, Beliefs and their Effect on Attitude
    • Going Beyond a Positive Attitude
    • Making Things Happen: The “Can-Do” Attitude
    • Using your Attitude for Professional Excellence

Day 5:

    • Six Steps to Great office work Management
    • Preparing for Meetings and Conferences ; Preparing Meeting Agendas and Minutes
    • The Effective Use of MS Outlook to Manage your Time , your manager time and Respect Other People’s Agendas
    • Meeting Planning   (Template); The Use of Smart Phones to Stay Connected and Liaise with Others
    • Synchronizing your Smart Phone with your Computer for Updates