Description

COURSE OBJECTIVES

In attending this seminar, Delegates will be able to:

TARGET PARTICIPANTS:

All office personnel would find this workshop highly beneficial, including administrators, PA's and secretaries. Delegates that are new to or contemplating a Supervisory position within their function.

COURSE CONTENT

The Office Manager / Secretary/Executive Assistant role: an Overview

• ·         Identifying common issues and challenges

• ·         Setting Personal objectives

• ·         What makes you indispensable?

• ·         Proactive versus passive Support

Setting and Meeting Objectives

• ·         Planning skills

• ·         Project management approaches for support staff

• ·         Managing time

• ·         Strategies for managing change

• ·         Identifying and dealing with Pressure Points

• ·         Implementing Action Plans

Resource and Team Management

• ·         Allocating human resource to tasks and projects

• ·         Monitoring performance team and self

• ·         Team Appraisals and Reviews

• ·         Embedding a new team member effectively

• ·         Managing team issues

• ·         Coaching techniques

• ·         Disciplinary issues

• ·         Prioritization approaches and techniques

Communications

• ·         Improving communications within an existing team

• ·         Oral and listening skills

• ·         Reporting to Management

• ·         Negotiation skills and techniques

• ·         Managing difficult people

The Working Day

• ·         Practicing a typical day‚ simulated scenario incorporating issues and techniques from the week

• ·         Identifying an approach and style that suits you as an individual

• ·         Reporting to Management presentation and negotiation techniques

• ·         Personal Action Plan

Filing System

• ·         Needs of filing systems.

• ·         Manual filing systems.

• ·         Computerized filing systems.

• ·         Access database: An introduction