Description

ABOUT THE COURSE

The roles of administrative or secretarial professionals in organizations are continually evolving.  This exciting and interactive masterclass is designed to provide you with the opportunity to review and develop your interpersonal and professional skills to maximise your effectiveness. 

In this masterclass you will discuss how to:

• Enhance your skills to enable you to work at a higher level

• Appreciate the value and importance of your role

• Understand your business in order to work effectively

• Use communication skills to your advantage and to the benefit of your organisation

• Develop your interpersonal skills to improve your working practice

By attending this masterclass, you will be able to return to work having learnt how to expand your role and deal with business situations more effectively. You will also have the confidence to use these skills and thus raise your profile in your establishment. You will have an action plan to put into practice.

TARGET PARTICIPANTSPersonal Assistants, Secretaries, Administrative professionals and others who want to develop and enhance their role within their organization.

COURSE OBJECTIVES

•  Build and improve upon existing skill sets

•  Understand how to develop your role

•  Write more effective correspondence

•  How to give memorable presentations

•  Become more proactive

•  Understand ways in which you can expand your knowledge of the company and business area

•  Learn ways to manage your manager

•  Discuss interpersonal intelligence and how it can improve your working practice

•  Be aware of how to take some control over your time and work output