The course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include interpersonal, communication, organizational and time management competencies.
As can be seen from the course outline below, the event is broken down by the day to broadly reflect the key components of the role. However, as you will discover when you attend the event, such skills and techniques will be required in a blended and integrated way as you meet the challenges of your workplace. Throughout the event, you will practice communication, organizational and planning skills on an ongoing and linked basis as you would within your normal working environment.
By attending this course, Delegates will be able to:
Identify the key components within the job role of the Office Manager/ Executive Assistant / PA
Practice the techniques and skills demonstrated on the event
Discuss experiences with fellow Delegates and learn possible techniques for advancement of such skills in Facilitator led discussions
Build an approach that suits their own individual style and workplace
Delegates attending this event will be involved in the operational running of an office or fulfil the role of an Executive or Personal Assistant to Senior or Middle Management. It will also be a constructive development event for those individuals with some office management experience looking to move into a more senior position as an Office Professional or Administration team leader / supervisor.
The course is targeted at:
Supervisors of clerical and administrative staff
DAY 1:The Office Manager / Executive Assistant role: an Overview
Identifying common issues and challenges
Setting Personal objectives
What makes you indispensable?
Proactive versus passive Support
DAY 2:Setting and Meeting Objectives
Planning skills; Project management approaches for support staff
Managing time; Strategies for managing change
Identifying and dealing with Pressure Points; Implementing Action Plans
DAY 3:Resource and Team Management
Allocating human resource to tasks and projects
Monitoring performance team and self
Team Appraisals and Reviews;Embedding a new team member effectively
Managing team issues;Coaching techniques; Disciplinary issues; Prioritisation approaches and techniques
DAY 4: Communications
Improving communications within an existing team;Oral and listening skills
Reporting to Management; Negotiation skills and techniques; Managing difficult people
Comparison of telephone / face to face / written communications, their effectiveness and suitability for different situations
Can you say No?
DAY 5: The Working Day
Practicing a typical day‚ simulated scenario incorporating issues and techniques from the week
Identifying an approach and style that suits you as an individual
Reporting to Management presentation and negotiation techniques