Description

About the Course:

The course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include interpersonal, communication, organizational and time management competencies.

As can be seen from the course outline below, the event is broken down by the day to broadly reflect the key components of the role. However, as you will discover when you attend the event, such skills and techniques will be required in a blended and integrated way as you meet the challenges of your workplace. Throughout the event, you will practice communication, organizational and planning skills on an ongoing and linked basis as you would within your normal working environment.

Course Objectives

By attending this course, Delegates will be able to:

• Identify the key components within the job role of the Office Manager/ Executive Assistant / PA

• Practice the techniques and skills demonstrated on the event

• Discuss experiences with fellow Delegates and learn possible techniques for advancement of such skills in Facilitator led discussions

• Build an approach that suits their own individual style and workplace

Designed For:

Delegates attending this event will be involved in the operational running of an office or fulfil the role of an Executive or Personal Assistant to Senior or Middle Management. It will also be a constructive development event for those individuals with some office management experience looking to move into a more senior position as an Office Professional or Administration team leader / supervisor.

The course is targeted at:

• Office Administrators

• Office Professionals

• Supervisors of clerical and administrative staff

• Executive Secretaries

COURSE CONTENT

DAY 1:The Office Manager / Executive Assistant role: an Overview

• Identifying common issues and challenges

• Setting Personal objectives

• What makes you indispensable?

• Proactive versus passive Support

DAY 2:Setting and Meeting Objectives

• Planning skills; Project management approaches for support staff

• Managing time; Strategies for managing change

• Identifying and dealing with Pressure Points; Implementing Action Plans

DAY 3:Resource and Team Management

• Allocating human resource to tasks and projects

• Monitoring performance team and self

• Team Appraisals and Reviews;Embedding a new team member effectively

• Managing team issues;Coaching techniques; Disciplinary issues; Prioritisation approaches and techniques

DAY 4: Communications

• Improving communications within an existing team;Oral and listening skills

• Reporting to Management; Negotiation skills and techniques; Managing difficult people

• Comparison of telephone / face to face / written communications, their effectiveness and suitability for different situations

• Can you say No?

DAY 5: The Working Day

• Practicing a typical day‚ simulated scenario incorporating issues and techniques from the week

• Identifying an approach and style that suits you as an individual

• Reporting to Management presentation and negotiation techniques

•  Personal Action Plan

• Executive & Management Secretaries