Developing High Performance Personnel in your Organization


Date and Venue

March 27, 2023 - March 31, 2023
June 5, 2023 - June 9, 2023
Sept. 11, 2023 - Sept. 15, 2023
Nov. 13, 2023 - Nov. 17, 2023



An efficient personnel requires myriad of skills set for achieving excellence in duties and functions. This Course focuses on the skills set expected of excellent teams towards high performance. The course will introduce a range of complementary approaches which delegates will have the opportunity to practice, combine and adapt to suit their personal preferences and organizational needs.By exploring the diverse disciplines from a number of different perspectives, the course allows delegates to experiment with innovative ways to empower and enthuse their team and influence positively their organizational climate and culture. The benefits to the organization will be workers better able to focus on organizational goals and better equipped to develop their team towards sustainable performance improvement.In this course, we will cover:• Fundamentals Of High Performance Teams • Performance Management • Leadership Strategies • Effective Meeting Management and Facilitation: The Art of Making Meetings Work• Public Sector Accounting • Office Management: Best Practices, Technologies And Productivity• Information Technology For Productivity Improvement • Audit Officers Tools And Techniques• Administration and Management 

COURSE OBJECTIVESBy the end of this COINMAC training course, participants will be able to:

  • Study effective team operations
  • Consider tools for motivating and delegating
  • Explore leadership styles
  • Understand the value of meetings as a management tool
  • Recognize the critical planning steps that makes meeting time more effective
  • How to start and end meetings on time with a well-constructed agenda
  • Use computing skills for management strategies and planning.
  • Understand basic concepts of Information Technology.
  • Effective managerial skills in computing.
  • Information and Communication, researching through the internet, use of search engines. Using email systems.
  • Introduction to preparation of financial statement and application  of IPSAS   
  • How to interpret financial reports
  • How does financial management support strategic development?

Target Participants: Who will benefit from this course?Middle and Senior cadre officers in the various departments need to be schooled on the diverse disciplines required to improve their job performance and efficiency. 


MODULE ONEFundamentals of High Performance Teams• Analyzing the basics of team operations • Obtaining the benefits of teams • Considering the four types of teams • Building team performance • Understanding the role of the team leader

The Empowering Tools of Leadership: Motivating and Delegating

The Attributes and Characteristics of Successful leadership 

Effective Meeting Management and Facilitation: The Art of Making Meetings WorkThe Basics for Effective Meetings• The Best and the Worst of Meetings.• Holding Productive Meetings. • Preparing for Meetings.• Agendas.• Leading a Meeting.• How to Control a Meeting.• Computerized Meeting System Using Computer Conferencing & Multimedia Facilities

MODULE TWOSERVICOM and Service delivery   • Service Excellence• Customer Experience Management• Result Based Monitoring and Evaluation• Performance Management• Service Improvement Planning• Service Charter Development and Implementation

MODULE THREEFundamental of IFRS/ IPSASEnsuring the quality of financial statementso   Qualitative characteristics of financial statementso   Measurement in financial statementso   Views on prudenceo   Regulation of financial reporting• Reviewing published financial statements

BudgetingThe what and Why of budgeting • Budgeting and Reporting Overview: So You Want Perfect Analytics • The key benefits o