Description

ABOUT THE COURSE

The Senior Secretary holds a key position of influence and a powerful partnership with the senior management team. Success in this role has a direct effect on the success of executive operations. The Senior Secretary who understands the role and pressures of management and even thinks like the team will achieve improved performance, outstanding results and respect from superiors and the executive team.

You already hold this position because of your current capability therefore this course seeks to supplement your current set of capabilities and competence by:-

COURSE OBJECTIVES

Attendance on this course will expose participants to a variety of personal and organizational development skills, knowledge and competences designed to improve the effectiveness of individuals in the workplace and their working relationships with colleagues and clients.

The main objectives are:-

•     Creating opportunities for your personal development and accepting the challenges when they arise

•     Managing yourself, your subordinates, your colleagues and your boss more effectively

•     Developing the competence & managerial aspects of your role

•     Improving your confidence, assertiveness and communication skills

•     Managing the stress and pressure in an increasingly challenging environment

•     Understanding your own and others personality & its effect on behaviour

•     Make better and more effective decisions

Particular competences that will be developed are:-

•     How to communicate better with a wide range of people

•     How to negotiate with other more effectively

•     How to use a variety of time tools effectively

•     Improvement in memory skills

•     How to motivate yourself and others How to analyse your performance for future development opportunities

TARGET PARTICIPANTS

Delegates should have several years experience and be comfortable with the requirements of their role and have the sense that they are able to take on greater responsibilities now or in the near future.

This, in particular applies to:-

•     Ambitious PA’s and secretaries who are confident in their current position

•     Those who wish to be more proactive, grow in their position and take on more management responsibility.

•     PA’s and secretaries who wish to increase their portfolio of skills and competences

•     Senior Administrators who wish to improve their effectiveness or promotional prospects

Training Methodology

The course is based on a combination of interactive activities - group and individual exercises, case studies, role plays and discussions - along with formal inputs.

The environment will be a supportive one in which individuals with varying degrees of experience will be encouraged to share the approaches they currently use as well as try out new ones that they encounter on the course. The course Tutor will be on hand to answer any questions a delegate may have and to act as a facilitator for building and applying new approaches.

We aim for this to be an enjoyable as well as a learning experience and feel that the mix of style and learning techniques will prove valuable to those that attend. The tutor is available to discuss any