About the Course:
Our Masterclass combines the disciplines of advanced customer service management and PR/communications in a powerful state-of-the-art course to enable you to exploit this colossal opportunity. In a fast-paced, interactive course you will work closely with other delegates to hone your relationship-building skills and strategies and to develop a planned approach to deal with the ‘new’ consumer. You will learn how to build lasting rapport and mutual respect with your customers while you uncover their needs, match them, build respect and maintain customer loyalty
Understanding the processes of communication and decision making and the behavioural patterns of others to determine how you need to change your own behaviour and communication in order to communicate, influence and negotiate more effectively with your colleagues, customers and other stakeholders.
This course will enable you to:
Course Objective
By the end of the course, participants will be able to:
Target Participants:
Anyone who provides services, products or information to internal or external customers including personnel from: